Terms and Conditions for Glenco Aesthetics
Effective Date: [25/09/2024]
Welcome to Glenco Aesthetics. These Terms and Conditions (“Terms”) govern your access and use of services provided by Glenco Aesthetics (“Company,” “we,” “us,” or “our”). By booking, purchasing, or receiving any treatment or service, you agree to these Terms. If you do not agree, you must not use our services.
1. Services Provided
Glenco Aesthetics offers a variety of aesthetic treatments including, but not limited to:
- Anti-Wrinkle Treatments
- Mesotherapy
- Micro-Needling
- Dermal Fillers
- Profhilo
- Fat Dissolving Treatment
- Dermaplaning
- Chemical Peels
- Vitamin B12 Injections
- Eyelash Lift and Eyelash Tint
2. Eligibility for Treatment
- Age Restriction: You must be at least 18 years old to receive any treatment unless a guardian provides written consent, verified by the clinic.
- Health Considerations: You are required to disclose any medical conditions, medications, allergies, or pregnancy before your treatment. Certain conditions or medications may make you ineligible for specific treatments.
3. Consultations
- A pre-treatment consultation is required for all new clients and for clients who have not visited in the past 12 months.
- All consultations are free of charge unless otherwise stated. Consultations do not obligate the client to proceed with treatment.
4. Treatment and Results
- Treatment Duration: Each treatment varies in duration based on the service provided. Details will be discussed during the consultation.
- Results: Individual results vary. Glenco Aesthetics does not guarantee specific outcomes as they depend on various factors, including individual health and lifestyle.
- Side Effects: As with any aesthetic treatment, potential side effects (such as swelling, bruising, or redness) will be discussed during the consultation. By proceeding with the treatment, you acknowledge understanding these risks.
5. Bookings and Cancellations
- Bookings: All treatments are subject to availability. Appointments can be booked in person, online, or by phone.
- Cancellations: Clients are required to provide at least 24 hours’ notice for cancellation or rescheduling. Failure to do so may result in a cancellation fee.
- Late Arrivals: If you arrive late for your appointment, we will do our best to accommodate you; however, your treatment time may be shortened or rescheduled, depending on the service and time remaining.
- No-Show Policy: Clients who fail to attend their appointment without prior notice will be subject to a no-show fee, which may be charged at the clinic’s discretion.
6. Pricing and Payments
- Pricing: Prices for treatments are displayed on our website and at our clinic. All prices are subject to change without notice.
- Payment: Payment is due at the time of treatment unless otherwise agreed. We accept credit/debit cards, bank transfers, and cash.
- Deposits: A non-refundable deposit may be required to secure certain appointments. This deposit will be applied to the cost of treatment.
7. Refunds
- Treatments: Due to the personalized nature of our services, we do not offer refunds on treatments already performed, except in cases of malpractice or adverse reactions caused by the treatment.
- Products: Refunds or exchanges on retail products will only be accepted if the product is returned unopened and unused within 14 days of purchase.
8. Liability and Disclaimer
- Medical Responsibility: Treatments provided by Glenco Aesthetics are non-surgical and performed by trained professionals. However, all procedures carry some risk, and by accepting treatment, you agree that Glenco Aesthetics will not be held liable for any unforeseen side effects, complications, or dissatisfaction arising from treatment.
- Client Responsibility: You must follow post-treatment instructions and take care of the treated area as advised by the practitioner. Failure to do so may result in undesired outcomes, for which Glenco Aesthetics cannot be held responsible.
- Disclaimer: Glenco Aesthetics provides treatments for cosmetic purposes only. The treatments we offer are not intended to diagnose, treat, or cure any medical condition.
9. Confidentiality and Privacy
We are committed to maintaining the confidentiality of your personal and medical information. Any information you provide during consultations or treatments will be handled in accordance with our Privacy Policy, which complies with relevant data protection laws.
10. Photography and Marketing
With your explicit written consent, we may take photographs of treatment areas before and after your procedure for medical records and marketing purposes. You may withdraw consent at any time.
11. Complaints Procedure
If you are unhappy with any aspect of the treatment or service provided, we encourage you to raise the issue with us as soon as possible. Complaints should be submitted in writing within 14 days of treatment. We will work to resolve complaints promptly and professionally.
12. Changes to Terms and Conditions
Glenco Aesthetics reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our website and will become effective immediately.
13. Governing Law
These Terms and any dispute arising from or in connection with them will be governed by and construed in accordance with the laws of [Insert Jurisdiction].
By proceeding with any treatment at Glenco Aesthetics, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions regarding these Terms, please contact us at [Insert Contact Information].
Glenco Aesthetics
[Charnian Way, Shepshed, LE12 9GP]
[07539 268227]
[glenda@glencoaesthetics.co.uk]
[apac.co.uk]